In order to ensure the highest quality of service to our customers we simplified the buying process as much as possible.Kompava, Ltd. is following law n.108/2000 Coll and law n.118/2006 Coll on distance selling.

1) Order

The sale of products is implemented with a binding confirmation of a completed order. As binding is considered:confirmation by e-mail, by sending e-mail or telephone.

Order Confirmation:
After you submit your order we will send you a confirmation e-mail to the address you submitted during the registration. We will confirm only the orders with submitted e-mail address. If you do not receive an e-mail, pleasecontact us by telephone.
Cancellation of order:
The consumer is entitled, without giving any reason, to cancel the order within 2 hours after ordering by telephone, or by sending an email to obchod@kompava.sk. In the e-mail subject you type STORNO. Meanwhile, ifthe order was paid by bank transfer, we will send you the full amount back to your account.

2) Payment

Customers can choose from three options:

  1. TatraPay – via internet banking of Tatrabanka
  2. Card pay, by VISA and EUROCARD / MASTERCARD.

3) Delivery terms

Orders delivered before 12 am are handled the same day, the rest is handled the next day, no later than 2 days. The time of expedition takes between 3 to 7 business days, in case of an unexpected delay, we will inform you and agree with you on a different possible course of action so that we can oblige as much as possible. We are not responsible for a latedelivery of goods caused by the mail error.

Ordered goods will be sent by The Slovak Post, to the address which the customer put as shipping address. The fee forshipping and packing is determined by the current pricelist of The Slovak Post, depending on the weight of the package and the final price is displayed in the shopping cart and in the order. Minimum shipping fee is € 4.

4) Withdrawal from the contract

The consumer is entitled, without giving any reason, to withdraw from the contract in written form within 7 working days after reception of goods.

If you decide to withdraw from the contract within that period, we ask you to meet the following conditions:
     contact us - in written form
     products must be in their original and undamaged packaging
     products must not be used, damaged
     products must be complete, along with the proof of purchase

The products should be sent by registered mail and insured. Do not send it by C.O.D.! When you meet the abovementionned conditions for returning of the products, we will send you the money by check or wire the money to your account, no later than 15 working days after the physical reception of the products. In case of non-fulfilment of any of the above stated conditions, unfortunately we will not be able to accept the withdrawal and the products will be returnedat the expense of the person sending the products back.

5) Claims

If you want to claim the purchased products, please contact us immediately by email or phone. We will inform you on how to proceed. The customer must check the products immediately after the reception. The customer has the right to refuse to take the products, if there is a visible mechanical damage, apparently caused during the transport or in case the products are incomplete. In this case, the customer is entitled to a replacement or reimbursement.

6) Protection of personal data

To be able to proceed your order we need to know your personal information. It is protected against misuse and we guarantee that it will not be provided to a third party. By registering as a client you automatically give us authorisation on informing you about the news in our online shop by e-mail or telephone. If you do not wish to recieve this information, you can indicate this in the notes.

7) Kontakt

Kompava s.r.o.
Piešťanská 1202/44
915 01 Nové Mesto nad Váhom
Slovenská republika
Tel: 032/ 7717904, 7717905
e-mail: obchod@kompava.sk

Na nás sa môžete spoľahnúť. Kompave môžete veriť.

Benefits

Production complies with the strictest European directives - the quality management system according to ISO 22000: 2005 and HACCP control system. When buying products in our title, we provide our customers the benefits of a loyalty rebate, free shipping above 100 EUR and prompt delivery since we are manufacturers.

odborní poradenství

Expert advice

We understand our products and therefore we can offer expert information and advice articles, reviews and videos. Of course we can answer all your questions related to the use of our products so that you are fully satisfied.

Kompava Sponzoring

Our products are used by professional and hobby athletes in all sports sectors in which maximum comfort and trust. We are sponsoring individual athletes, not only whether from bodybuilding, triathlon, moto sport, volleyball, boxing, water sports, triathletes but also football club FK Senica.